Safety Center
Your safety is our top priority. Learn how we protect our community and what you can do to stay safe.
Emergency?
If you're in immediate danger, call 911 first. Then contact our support team.
How We Keep You Safe
Verified Student Community
All students verify their identity through their .edu email, creating a trusted community of university students.
Secure Payments
All payments are processed through Stripe with industry-leading encryption. We never share your payment details.
In-App Messaging
Communicate safely through our platform. All messages are saved for your protection in case of disputes.
24/7 Support
Our support team is available around the clock to help with urgent safety concerns and issues.
Safety Tips
Follow these best practices to have a safe experience on Roomeru
GFor Guests
- Read reviews and the full listing before booking
- Communicate only through the platform
- Verify the property matches photos on arrival
- Keep emergency contacts accessible
- Share your itinerary with family or friends
- Report any issues immediately
HFor Hosts
- Verify guest profiles before accepting
- Set clear house rules and expectations
- Provide accurate photos and descriptions
- Install working smoke and CO detectors
- Share emergency information with guests
- Document property condition before each stay
How to Report Concerns
If something doesn't feel right, we want to know
Report from Booking
Use the "Report Issue" button on your booking page for stay-related concerns
Contact Support
Reach out to our team directly for urgent matters or general questions
Emergency Services
For immediate danger, always call 911 first, then contact us
Frequently Asked Questions
Questions or Concerns?
Our team is here to help you stay safe and have a great experience
Contact Support