roomeruroomeru

How can we help?

Find answers to common questions or get in touch with our support team.

Popular Questions

How do I book a place?
What is the minimum stay?
How do refunds work?
How do I verify my .edu email?
What if I need to cancel?
How do I become a host?

For Guests

Complete Guest Guide

Everything you need to know about finding and booking student housing.

Booking & Reservations

How to search, book, and manage your stays.

Payments & Refunds

Payment methods, billing, and refund policies.

Cancellation Policies

Understand cancellation terms for short and long stays.

For Hosts

Complete Host Guide

Everything you need to know to start hosting on Roomeru.

Getting Paid

Payouts, fees, and monthly billing for mid-term stays.

Hosting Responsibly

Community guidelines and compliance.

Trust & Safety

Verification

How .edu verification keeps our community trusted.

Safety & Trust

How we protect hosts and guests.

Community & Resources

Community Forum

Connect with other students, share tips, and get advice from experienced hosts.

Coming Soon

Host Resources

Guides, templates, and best practices for successful hosting.

View Guide →

Student Guide

Tips for finding the perfect internship or study abroad housing.

View Guide →

Still need help?

Our support team is here to assist you with any questions.

Contact Support

We typically respond within 24 hours.

roomeruroomeru

Safe, verified housing for students.

Support

  • Help Centre
  • Safety
  • Cancellation policies
  • Report a concern

Hosting

  • List your place
  • Community forum
  • Hosting responsibly

Roomeru

  • About us
  • For Guests
  • For Hosts
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